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Robert Half International Service Engineer in Redmond, Washington


Robert Half Technology is searching for a Service Engineer to join a tight-knit team based out of the Redmond, Washington area. The main areas of expertise this Service Engineer needs to have are triaging automated testing, debugging tools, and bug identification. This Service Engineer also needs to be proficient with Windows systems administration and technical support for Windows and Microsoft products. This Service Engineer role is a long-term contract that will be remote but based out Redmond, Washington with some onsite work when needed.


  • Triaging daily automation test passes within specialized Windows automation systems

  • Performing high-level Windows debugger commands to help identify possible bugs

  • Creating bugs within Azure DevOps and assigning them to responsible developers

  • Monitoring support requests including repos, validation, and data collection

  • Understand scope of support and firmly grasp task and time management skills.

  • Be knowledgeable in solutions for common server management problems to provide alternatives for current tooling and processes.

  • Responsible for solving technical problems while also mentoring junior members of the team through investigation and resolution processes.

  • Act as an escalation point for technical and non-technical issues, along with being able to determine ticket re-prioritization for all peers, as business needs change on a daily/weekly basis.

  • Resolve blocking issues for customers through immediate root cause fixes or workaround solutions until a permanent fix can be applied.

  • Help develop, implement, and maintain policies, procedures, and associated documentation, along with being a primary point-of-contact on all IT related incidents or outages.

  • Other tasks as assigned


  • At least 5 years' experience in a Systems Engineering-like role with heavy automation and debugging focus

  • Excellent experience in infrastructure-focused environments (data centers, labs, etc.)

  • Strong knowledge of Azure DevOps (ADO)

  • Strong knowledge of Visual Studio

  • Automation scripting experience with PowerShell

  • Strong experience with debugging

If this sounds like a good fit, apply today! Please send your resume to Erin Keating at

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Salary: $47.00 - $52.00 / Hourly

Location: Redmond, WA

Date Posted: September 14, 2020

Employment Type: Temporary

Job Reference: 04410-9502687462

Staffing Area: Technology u0026 IT