Robert Half Corporation Jobs

Job Information

Robert Half International E-Commerce Manager in Remote, Massachusetts

Description

What You Will Do

● Own development of site merchandising strategies and day-to-day execution &

management of Client website based on data-driven analysis, with great attention to detail.

● Work cross-functionally to develop and execute key merchandising initiatives, strategies,

and business priorities.

● Identify and execute optimization efforts to improve overall site experience, including:

○ Personalized customer journeys

○ Site accuracy and consistency

○ A/B testing

○ Sorting

○ Navigation

○ Product assortment

○ Content strategies

○ Curated landing pages

○ Search queries

○ Linking strategies

○ Up-sell/Cross-sell opportunities

○ SEO

● Report on key performance indicators (KPIs) that will help drive traffic, conversion, and

demand.

● Assist in inventory forecast planning for DTC.

● Manage, maintain, and monitor product pricing to ensure accuracy, and maintain

inventory for availability.

● Collaborate cross-functionally to ensure accurate and timely product launches, while

taking ownership of the process.

● Collaborate cross-functionally to support promotional activity execution and create a

seamless customer experience, such as:

○ National promos and deals

○ Key seasonal events

○ Branding campaigns

○ Coupon execution

○ Creative asset uploads

○ Site copy

● Manage and streamline the online merchandising calendar with great attention to detail

to ensure the site is accurately and appropriately representing Client's product line and

marketing efforts.

● Maintain the following:

○ In-stock availability of products and replenishment

○ Inventory movements

○ Process optimization, automation and documentation.

○ Logging/scoping out tickets

● Partner with customer service team to improve customer site experience in relation:

○ General support (e.g. product registration, warranty)

○ Site policies (e.g. return policies)

○ Knowledge base

○ Post-purchase experience

● Partner with Ecommerce Marketplace Lead to ensure marketplace product count and

content is at par with branded websites.

● Proactively escalating/fixing any issues affecting sites with a sense of urgency.

● Ensures overall online product presentation, including photography, copy content and

other pertinent information is cohesive with the brand's overall merchandising strategy.

Requirements

What You Need

● Degree in marketing, communications, business or related course of study.

● 5+ years of experience in an ecommerce role (merchandising, operations, or marketing).

● Experience in ecommerce platforms (Big Commerce, Shopify, Salesforce, Magento).

● Strong attention to detail in site merchandising and performing site QA.

● Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize

workload to meet deadlines.

● Demonstrates strong logical, quantitative analysis and problem-solving skills

● Demonstrated collaborative skills and ability to work well within a cross-functional team.

● Knowledge of HTML/CSS, Photoshop and other design or web development tools is

beneficial.

● Must have strong Excel skills (Vlookups, nested IF functions, PivotTables, data wrangling).

● Knowledge of HTML/CSS, Photoshop and other design or web development tools is

beneficial.

● Strong verbal and written communication skills in English.

● Experience working and communicating with international teams.

What We Offer

● Remote

Google Analytics, HTML, Adobe Creative Cloud, DTC

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.5565. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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