Robert Half Desktop Support Analyst in Reston, Virginia
Description You might be right for Robert Half's new job opening, if you are a Desktop Support Technician with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. We're looking for self-starters with strong problem-solving skills and a passion for working in an innovative environment. Located in the Reston, Virginia, area, this Desktop Support Analyst role is short-term contract / temporary in nature.
How you will make an impact
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
Provide computer desktop support in accordance with established policies and procedures
Arrange hardware repairs with the appropriate vendors
Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
Resolve computer problems, and give guidance on appropriate action/solutions
Communicate regularly and effectively with ticket submitters Requirements - Desktop support or related experience
Ability to write reports, business correspondence, user instructions, and procedure manuals
Experience with Reset Passwords
Strong familiarity with Active Directory
Proven knowledge of Computer Hardware
O 365 experience required
General familiarity with Ticketing System
Comprehensive knowledge of Microsoft Office 365
Password Reset experience preferred
Well-founded grasp of Desktop Hardware
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.