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Robert Half Desktop Support Analyst in Reston, Virginia

Description You might be right for Robert Half's new job opening, if you are a Desktop Support Technician with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. We're looking for self-starters with strong problem-solving skills and a passion for working in an innovative environment. Located in the Reston, Virginia, area, this Desktop Support Analyst role is short-term contract / temporary in nature.

How you will make an impact

  • Curate records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Provide computer desktop support in accordance with established policies and procedures

  • Arrange hardware repairs with the appropriate vendors

  • Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

  • Resolve computer problems, and give guidance on appropriate action/solutions

  • Communicate regularly and effectively with ticket submitters Requirements - Desktop support or related experience

  • Ability to write reports, business correspondence, user instructions, and procedure manuals

  • Experience with Reset Passwords

  • Strong familiarity with Active Directory

  • Proven knowledge of Computer Hardware

  • O 365 experience required

  • General familiarity with Ticketing System

  • Comprehensive knowledge of Microsoft Office 365

  • Password Reset experience preferred

  • Well-founded grasp of Desktop Hardware

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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