Robert Half Customer Service Specialist in Richardson, Texas
Do you love interior design and high end home decor? A client of ours in the luxury home furnishings industry is currently looking to bring on a customer service representative who can provide white glove customer service to their high end buyers. Our client offers high end home decor and furnishing to interior designers for commercial and residential spaces.
In this role you will be responsible for acting as a liaison between customers and various internal departments by supporting customer inquiries /questions. In this role you will be the first point of contact for the customer and you are responsible for assisting and resolving any issues that arise.
Job Duties Include:
Acting as a gate keeper for client communication
Communicating via phone and email (there are more emails than calls)
Must have really strong interpersonal skills over phone and email
Addressing client needs and updating customer accounts
Processing customer orders product in system
Navigating various customer issues
Intermediate call/service center experience (1+ years)
Sales/Solution Selling (1+ years) preferred
Account Management experience (1+years) preferred
Familiar with a CRM and has experience working within a ticketing system.
They should have experience in being tied to a queue (scheduled lunches and breaks)
Bachelor’s degree, preferred
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.