Robert Half Corporation Jobs

Job Information

Robert Half International Help Desk Analyst I in Richardson, Texas

Description

SHIFT IS 1PM - 10PM MON-FRI

Contact Robert Half Technology if you want to become a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Real Estate & Property industry. We have a great opportunity for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is based in the Richardson, Texas area and is a long-term temporary-to-full-time opportunity.

SHIFT IS 1PM - 10PM MON-FRI

POSITION: HELP DESK

LOCATION: RICHARDSON

DURATION: 6 MONTH CONTRACT TO FULL-TIME

RATE - $19-$21

  • Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel

  • Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction

  • Provide case status updates to management and end-users

  • Supports and maintains effective relationships with users

SHIFT IS 1PM - 10PM MON-FRI

Requirements

  1. Experience with ticketing systems and remote desktop tools

  2. Windows 10, Active Directory, Office 365 (mostly Outlook) and basic hardware / desktop support experience – AD just needs to be able to do pw resets, ad/moves/changes

  3. Experience with Citrix is strongly desired – about 80% of users are Citrix users

SHIFT IS 1PM - 10PM MON-FRI

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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