Robert Half Corporation Jobs

Job Information

Robert Half Help Desk I in Richardson, Texas

Description

Robert Half is looking to fill a Help Desk I role in Richardson, Texas.

The position is a 6 month contract to hire role for the 1PM-10PM shift!

Details below:

POSITION: Help Desk I

LOCATION: Richardson

DURATION: 6 Months contract to full time

PAY RATE: $19-$21 Depending on experience

Overview:

  • Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel.

Responsibilities

  • Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction.

  • Provide case status updates to management and end-users

  • Supports and maintains effective relationships with users

Competencies:

  • Focus on providing exceptional customer service

  • Great communication skills

  • Strong technical aptitude

  • Knowledge of Windows 10 Operating Systems

  • Citrix troubleshooting

  • Familiarity with Remote Desktop tools

Required Qualifications:

  • One-Two years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience

  • Previous Service Desk or Call Center experience

  • A+ Certified – (Preferred, not required but could help you grown into more networking responsibilities.)

    Requirements

  • Outgoing personality & patience!

  • Windows 10, Active Directory (pw resets, add/moves/changes)

  • Office 365 / Outlook (admin console experience)

  • Citrix experience strongly desired (80% of users) (LogMeIn remote desktop experience will be considered as a substitute)

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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