Robert Half Technical Product Support Analyst in Richardson, Texas
Robert Half Technology is looking for a Technical Product Support Analyst to support local and field users in a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment with AV based products. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.
What you get to do every single day
· Respond and follow up on technical help tickets submitted via phone and email
· Provide Technical support for AV based products and other small technical issues
· Independently investigate and implement solutions to technical issues for dealers / vendors
· Identify recurring technical issues and propose solutions to address the root of the problems
What you bring to the role
Bachelor's degree in Computer Science or technical degree preferred
2-4 years related experience with AV based products such as as Security Systems, Lighting Systems, Control Systems, etc.
Prior experience with tier 2 to 3 support
Prior experience working through a full resolution for vendors, dealers or clients.
Prior experience documenting resolution in companies internal client system
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.