Robert Half Customer Service Representative in RICHMOND, Virginia
If you're looking for work in a dynamic, rapidly changing call center in the Non-Profit field, this Customer Service Representative opportunity via Robert Half might be for you! You might be the Customer Service Representative we're looking for, if you're articulate and highly-skilled, and love building solid customer relationships. If you're looking for a long-term contract position in Richmond, Virginia, this Customer Service Representative opportunity could be for you!
What you get to do every single day
Retrieve and oversee the sending of written business communications
Handle incoming telephone calls
Offer friendly, accurate customer service in a timely fashion
You will likely support business development and client referral goals by actively cross-selling and referring customers
Requirements - Supportive, positive attitude with a professional demeanour applied to all tasks
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent verbal and written communication skills
Proficient with computers and technology platforms
Ability to interact effectively with internal and external partners and clients/customers
Microsoft Office experience preferred
Strong customer service and office administrative skills
Answering Inbound Calls experience
Foundational knowledge in Answering Multi-Line Phone System
Solid understanding of customer service
Knowledge of call centers
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.