Robert Half Desktop Support Technician II in Richmond, Virginia
Provide support to end-users for software, hardware and mobile device requests.
Diagnoses and resolves hardware and software problems.
Works with users to understand the issue, identifies and applies fixes locally or coordinates resolution with internal or external resources to ensure user satisfaction
Installs and maintains hardware and software on phones, computers and peripherals as well as network attached printers, and scanners.
Understands and maintains network infrastructure, supporting voice, data and mobile devices.
Provide patch management for servers and workstations using WSUS and Group Policy.
Administers network monitoring tool to address warnings, remediate fixes and optimize storage as needed.
Must have 2-3 years of experience as a Desktop Support Technician in an environment of servers, desktop systems and communications devices using current technologies.
The employee must have excellent knowledge of Microsoft office 2016-2019, networking and be proficient in utilizing internet to resolve IT related issues.
Must have experience with troubleshooting Windows 10, LAN, Microsoft Office.
Able to lift heavy objects (50lbs or more): assistance can be solicited.
Previous experience in automation (scheduling new user set-up, security updates, automatically remove or add users into a group, adding a new printer and other tasks).
Must have overall great technical knowledge, proactive personality, and attention to detail.
MCP or/and A+ certification preferred.
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Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.