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Robert Half Patient Account Representative in Richmond, Virginia


This is an exciting opportunity to work with a National Healthcare organization as a Patient Account representative. The Patient Scheduler will serve as the coordinator for schedules and appointments, often between doctors and patients. Schedulers must listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the medical professional. You should be professional and have the ability to manage multiple calls. Determine the priority of patients’ needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule. You will also manage cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.

Duties and responsibilities consist of the following:

  • Answer phone calls and e-mails, greeting patients via phone and prospective patients and reminding them of upcoming appointments

  • Scheduling appointments for patient consultations, procedures and visits with medical personnel

  • Liaise and coordinate with health care professionals about schedules, patients and any changes

  • Accept and submit insurance claims and payment, as well as perform billing duties

  • Resolve scheduling conflicts as they occur


1+ year in a healthcare setting is preferred

Good Data Entry skills and strong attention to detail

High School Diploma or equivalent is required

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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