Job Information
Robert Half Senior Desktop Support Technician in Richmond, Virginia
Description
We are seeking an experienced Senior Desktop Support Technician to join our team. As a Senior Desktop Support Technician, you will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of desktops and peripherals. Your expertise in desktop support and strong problem-solving skills will be critical in assisting end-users with technical concerns and maintaining a high level of user satisfaction.
Responsibilities:
Provide expert-level technical support and guidance to end-users regarding hardware, software, and peripheral devices, ensuring timely resolution of issues.
Troubleshoot and resolve complex desktop and software problems, both remotely and on-site, maintaining accurate documentation of solutions and troubleshooting steps.
Install, configure, and upgrade desktop hardware, operating systems, and software applications, ensuring compatibility and adherence to organizational policies and procedures.
Collaborate with cross-functional teams, including network administrators, system administrators, and security personnel, to identify and address desktop-related issues and improve overall system performance.
Respond to escalated support requests, identify root causes, and develop proactive solutions to prevent recurring issues, minimizing downtime and disruption to end-users.
Conduct system audits, asset management, and software licensing compliance to maintain an accurate inventory of desktop systems and peripherals.
Assist in the planning and execution of technology projects, including hardware and software deployments, upgrades, and migrations.
Mentor and provide guidance to junior technicians, sharing knowledge and best practices to enhance the team's technical expertise and performance.
Stay up-to-date with emerging technologies, industry trends, and best practices in desktop support, continually expanding technical skills and knowledge.
Adhere to established service level agreements (SLAs), ensuring timely response, resolution, and escalation of issues according to defined guidelines.
Requirements
Qualifications:
Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
Proven experience as a Desktop Support Technician or similar role, with a focus on providing expert-level technical support to end-users.
Strong knowledge of desktop operating systems (Windows, macOS), hardware components, and software applications.
Proficiency in troubleshooting and resolving hardware, software, and network connectivity issues.
Experience with Active Directory, Microsoft Exchange, and other enterprise-level technologies commonly used in desktop support.
Familiarity with virtualization technologies (VMware, Hyper-V) and remote desktop protocols.
Excellent communication and interpersonal skills, with the ability to effectively interact with end-users at all levels of the organization.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Ability to work independently and prioritize tasks in a fast-paced environment, managing multiple concurrent projects and support requests.
Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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