Robert Half Systems Analyst in Richmond, Virginia
PROBLEM SOLVING: perform analytical and problem-solving activities and arrive at sound solutions; diagnose and resolve computer hardware, software, access, security issues, etc..
CUSTOMER SERVICE/HELP DESK: Provide excellent customer service and IT support to all agencies. This includes first tier diagnosing and resolving computer hardware, software, access, and security issues by correcting problems with desktop and laptop computers, tablets, computer peripherals, and associated software. Work may be performed on-site at customer locations or remotely using software diagnostic and management tools. Must create, update and resolve problems and tasks using an automated work management system. Must correctly and appropriately answer customer questions about features, functions and operation of computer hardware, peripherals and standard software, and explain technology processes and policies. Must exhibit outstanding telephone and customer service skills.
SOFTWARE MANAGEMENT: Install and update software on computers using desktop management and other remote software management tools.
PROJECT ASSISTANCE: Provide technical assistance with projects which involve computer hardware and software or other specialized technical systems. This includes installing and upgrading computer hardware and software, as well as researching, testing and implementing new computer equipment and technologies.
DOCUMENTATION: Read and understand computer hardware and software installation and troubleshooting procedures for technical staff. Provide assistance with developing and testing customer documentation.
IT ASSET MANAGEMENT: Provide assistance with hardware and software inventory and license management.
Successful candidate will possess knowledge of and experience with:
Helpdesk call center/customer service
Intel-based or AMD-based computer architecture
Asset Inventory, physical inventory and data entry
Computer equipment receiving storage and disposal experience.
Windows operating systems, Microsoft Office suite components, and other standard computer application software; Apple iOS operating systems
Microsoft Office products including Outlook, Word, and Excel
Help Desk or field service technician tasks and responsibilities
Cybersecurity tools and requirements
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.