Robert Half International Customer Care Representative in Ripon, Wisconsin
We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. This Customer Service Representative job is long-term temporary position that will have remote training in Ripon and then work remote for the duration of the project.
· Assists customers in placing equipment orders by providing information including features, pricing, availability, shipping schedules, and special promotions
· Assists customers in placing parts orders by providing general parts information including pricing and availability
· Receives and enters customer orders via email, telephone, and online assuring timely order processing
· Follows the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates
· Answer and manage customer questions
· Prepare and review export documents including commercial invoices, packing lists, NAFTA certificates, SLI’s, banking documents, sight drafts, L/C’s, etc.
· Request freight quotes and arranges logistics for international shipments
· Prepares equipment and part quotations
· Provides inside sales support
· Create POs for intercompany equipment ordering
· Contributes to best practices and process improvement
· Performs other related, incidental, and similar duties as required
· High School diploma or equivalent required
· Secondary degree preferred
· Experience in telephone and/or email based customer support is a plus
· SAP and Zendesk experience preferred
Skills and Abilities:
· High degree of computer skills including data entry
· Strong written and verbal communication skills
· Ability to be highly organized with an attention to detail
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $15.00 - $17.00 / Hourly
Location: Ripon, WI
Date Posted: February 4, 2021
Employment Type: Temporary
Job Reference: 04630-0011695482
Staffing Area: Office u0026 Administrative