Robert Half Corporation Jobs

Description

We are looking for a dedicated Remote Customer Service Representative to join our team in the machinery manufacturing industry based in Ripon, Wisconsin. This role offers a contract to hire employment opportunity and involves acting as a liaison between our organization and our customers. The successful candidate will be responsible for addressing customer inquiries, troubleshooting technical issues, and maintaining accurate customer records.

Responsibilities:

• Serve as the primary point of contact for customers, fielding inquiries and resolving issues in a timely and professional manner.

• Provide product and service support to customers, including basic troubleshooting and diagnosing of technical issues.

• Respond to online requests for product and service support, utilizing helpdesk software.

• Escalate or refer advanced technical issues to authorized third-party servicers as needed.

• Support outbound call projects, such as follow-up on product communications and provide support to commercial distributors.

• Accurately record all incoming calls and customer interactions in the database.

• Maintain and continually develop knowledge of our products to provide the highest quality of customer support.

• Ensure accurate and efficient data entry and order entry.

• Handle email correspondence professionally and promptly.

• Schedule appointments as required, ensuring optimal customer service.

Skills:

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in answering inbound calls and making outbound calls

• Proven ability in call center customer service

• Proficiency in data entry

• Experience in email correspondence

• Ability to handle inbound and outbound calls effectively.

Requirements • Proficiency in Microsoft Word and Microsoft Excel

• Experience in Call Center Customer Service and providing excellent Customer Service

• Ability to answer Inbound Calls and make Outbound Calls

• Skilled in Order Entry and Data Entry

• Experience in managing Email Correspondence

• Ability to Schedule Appointments effectively

• Knowledge of machinery manufacturing industry would be advantageous

• Strong communication and interpersonal skills

• High level of accuracy and attention to detail

• Ability to work in a fast-paced environment

• Problem-solving skills and ability to handle complaints or issues

• Team player with a positive attitude.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .