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Robert Half Senior Operations Manager in Riverwoods, Illinois

Description

A reputable financial services firm is seeking a dedicated Senior Manager for Mortgage Servicing. This role requires a leader, capable of steering others and managing multiple business units (BUs). The opportunity is a Contract-To-Hire role for the right candidate, presenting a new position in an expanding team.

Reporting directly to the Director of Operations Strategy and the Head of Mortgage Servicing, the individual will be responsible for the comprehensive oversight of mortgage servicing, including operational management, change management, issue management, team leadership, and vendor management.

Responsibilities:

  1. Oversee key mortgage servicing functions, including loss mitigation, call centers, credit reporting, SCRA, and REO.

  2. Identify operational issues and implementing necessary changes; determining root causes, establishing permanent fixes, and ensuring proper validation.

  3. Lead and manage a small team, overseeing hiring and team development.

  4. Liaise with our servicer, handling vendor/contract management and ensuring performance against KPIs.

    Requirements

Requirements:

  1. Proven experience in operational management, preferably in mortgage servicing with a thorough knowledge of high-level servicing functions.

  2. Expertise in change and issue management.

  3. Prior leadership experience, managing teams for a minimum of 5-10 years.

  4. Experience in vendor management, particularly liaising directly with servicers.

  5. Familiarity with Black Knight software (e.g., MSP, Loan Sphere) would be a distinct advantage.

  6. The role will be executed on-site, either in Riverwoods or downtown Chicago, adhering to the firm's hybrid work policy of three days per week in-office.

If you have vast experience in mortgage servicing, have led teams and are proficient in change and vendor management, we strongly encourage you to apply for this role.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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