Robert Half Customer Service Representative in Rochester, Michigan
Administrative and Customer Support Talent Team is currently looking to fill a Client Support Specialist role for a local client! As a Client Support Specialist, you will join a service and sales focused team in pleasant environment, focused on listening to, caring for and connecting with customers. In the Client Support Specialist role, you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions and additional products.
For immediate consideration for this position, Please contact us at 248-205-5581 and ask for a Talent Solutions Professional.
As a Client Support Specialist you will:
Assess customers' needs, actively listen, troubleshoot issues, and provide friendly customer service in every interaction
Effectively manage large amounts of incoming calls and emails
Utilize a variety of software to research issues and provide recommendations. Provide accurate, valid and complete information by using the right tools and methodologies
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Strong interpersonal skills.
Strong organizational ability.
Handle multiple tasks, meet deadlines, and manage high-paced/complicated moving situations with the utmost care.
Position requires computer entry (Microsoft Office and proprietary software) with accuracy and attention to detail. Experience using Microsoft Word & Excel a must.
We encourage individuals with prior experience in customer service to apply for this role.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.