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Robert Half Credit Specialist (Tier II) in Rochester, New York


We are offering an employment opportunity for a Payroll Administrator in Rochester, New York, United States. This role is within a telecom provider, and you will be responsible for mitigating credit risk exposure and providing advanced client service and technical product support.


• Review and process incoming clients utilizing payroll services to mitigate credit risk exposure

• Provide advanced client service and technical product support to both internal and external partners

• Ensure timely and accurate problem resolution while mitigating risks

• Review, approve, or deny credit authorizations payments or termination decisions to mitigate potential risk

• Conduct credit reviews on new Payroll clients and interpret credit reports, financial trade, and public record data to assist in the credit decision-making process

• Identify and research potentially fraudulent clients and escalate all positive matches to a supervisor and the fraud investigations group

• Conduct daily reviews of incoming clients to determine potential matches to previous clients that have been terminated for non-payment of payroll or invoice amounts

• Remove clients from the services when required and diffuse difficult client concerns

• Research and resolve product and service issues from the field and our clients and ensure the accuracy and integrity of financial transactions input into the product systems

• Participate in product-related projects or training sessions to ensure area of responsibility is represented

• Develop and maintain knowledge of all product offerings, regulatory changes, policy changes, and industry developments.

Requirements • Proficient in payroll administration and management

• Familiar with invoice and payment processing

• Skilled in policy interpretation and implementation

• Ability to conduct research and analysis

• Capable of providing workstation support

• Experience in ad hoc financial performance

• Knowledge of credit management and risk mitigation

• Demonstrated skills in client relations

• Familiarity with authorizations, terminations, and other related processes

• Capable of problem resolution and training sessions

• Experience in fraud investigation and credit reports

• Ability to work with external partners and manage credit risk

• Proficiency in Paychex Payroll system

• Capable of interpreting complex data and making credit decisions

• Ability to identify potential risks and implement mitigation strategies

• Familiarity with Experian and other financial tools.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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