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Robert Half Customer Service Representative in ROCHESTER, New York

Description Are you looking for work via Robert Half in the Transport field? You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. This Customer Service Representative opportunity is located in Rochester, New York, and is a long-term contract / contract / temporary to permanent engagement.

Your responsibilities

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

  • Receive and send written business correspondence

  • Contribute accurate, friendly customer service in a timely fashion

  • Receive and place telephone calls Requirements - Comprehensive knowledge of scheduling

  • Automotive Service experience required

    • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

  • Customer service and office administrative skills

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Excellent verbal and written communication skills

  • Proven computer skills

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Comfort and confidence when interacting with internal and external partners and clients/customers

  • Advanced Microsoft Office skills

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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