Robert Half International Customer Service Representative in Rochester, New York
Join Our Team as a Customer Service Representative!
Are you an articulate, highly-skilled Customer Representative looking to expand their career in the growing Service industry? Then you may be the candidate who OfficeTeam is looking for. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This role will be situated in a challenging and dynamic environment. If you're looking for a long-term temporary-to-full-time engagement, and can work in Rome, New York, this could be the Customer Service Representative position for you!
Your responsibilities in this role
Field and send out send written business correspondence
Deliver outstanding, friendly customer service in a timely fashion
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Manage and place incoming telephone calls
Requirements - 2+ years' experience with performing in a goal-driven & customer-focused environment preferred
- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent problem-solving skills
Comprehensive knowledge of Dispatching
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Strong proficiency in Excel and other Microsoft Program skills required
Excellent written, verbal and social communication skills
Enthusiastic attitude and an engaging businesslike approach
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Ability to use multiple computer systems, applications, and utilize search tools to find information
Customer service and office administrative skills
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.