Robert Half International Customer Service Representative in ROCHESTER, New York
Description If you're looking for work in a dynamic, rapidly changing call center in the Automotive field, this Customer Service Representative opportunity via OfficeTeam might be for you! If you are articulate and highly-skilled, you might be the Customer Service Representative we are looking for to build solid customer relationships. This Customer Service Representative job is long-term temporary-to-full-time, and located in Rochester, New York.
Retrieve and oversee the sending of written business communications
Be a part of business development by by actively cross-selling and referring customers
Manage incoming telephone calls
Give exceptional customer service in a timely fashion Requirements - Solid understanding of call centers
Proficiency in call centers
Expertise in call centers
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Ability to interact effectively with internal and external partners and clients/customers
Excellent verbal and written communication skills
Ability to recognize, evaluate, and resolve problems effectively
Upbeat, positive attitude and an approach to work rooted in professionalism
Experience performing extensive research to resolve complex customer inquiries
Ability to navigate multiple computer systems and applications
Strong customer service and office administrative skills
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.