Robert Half Help Desk Analyst I in ROCHESTER, New York
Description Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Rochester, New York area and is a long-term contract / temporary to full-time opportunity.
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Independently investigate and implement solutions to technical issues Requirements - Familiarity with basic networking concepts
Background in installing and configuring operating systems, networked and local printers, and business applications
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
IT support ticketing system experience highly valued
Background in user administration and bug fixing in a client server environment
Solid understanding of Microsoft Windows 10
Command of PBX System
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.