Robert Half Help Desk Analyst in Rochester, New York
Description Robert Half is hiring for a growing company, looking for a Help Desk Analyst to support local and field users. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Rochester, New York, the Help Desk Analyst opportunity is a long-term contract / contract / contract / temporary to full-time role.
What you get to do every day
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues Requirements - Ability to recognize, evaluate, and resolve problems effectively
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Comprehension of basic networking concepts
T1 - T4 experience
Foundational knowledge in PC desktop/workstations
Proficiency in PC skills
PC Hardware experience
Background in user administration and bug fixing in a client server environment
2+ years of prior experience
IT support ticketing system experience desired Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.