Job Information
Robert Half CSC Processing Representative in Rock Island, Illinois
Description
Our client, a highly respected organization in the insurance industry and gives endlessly to their communities, is growing and bringing three contractors into their Customer Service Processing team. As a CSC Processing Rep, you will provide customer service through written correspondence to members and occasionally by telephone. Furthermore, you'll assist members with product related requests by analyzing member inquiries and determining and processing for resolution within prescribed timeframes.
Specific tasks may include:
Analyzing member inquiries; determining steps for resolution; and accurately processing
Researching member files; following regulatory guidelines; following current policies and procedures; accurately interpreting certificate and contract requirements; and verifying that information quoted to member is correct
Analyzing certificate provisions to determine methods of effecting desired changes such as change of beneficiary, type of insurance, and change in method of payment
Researching and entering payment exemptions, updating member information, typing correspondence, matching returns, processing packages to be sent to members
Providing reception support as needed
Opportunities are full-time, with schedules rotating between 8a-4p and 9a-5p, and expected to span through the end of the year. Position successfully supports a hybrid work model.
Contact us today to discuss your short- and long-term goals! Christin, Erin and Katherine are great points of contact for this opportunity and can be reached at (563) 359-7535.
Requirements
1+ years of related administrative support, processing experience
Proficiency in Microsoft Office to include Excel, Outlook and Word
Exceptional customer service; experience providing customer service in a relational (versus transactional) and/or face-to-face capacity is highly valued
Demonstrated attention to detail
45+ wpm typing proficiency
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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