Robert Half Customer Service Representative in Roseland, New Jersey
Description We're Seeking a Customer Service Representative!
Robert Half is seeking an articulate, highly-skilled Customer Service Representative to expand their career in the growing Trust Companies industry. Do you wish to take your social skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career. This position is based in a dynamic and fast-paced environment. This could be the Roseland, New Jersey Customer Service Representative position you're looking for, if you're available for a long-term contract / temporary to hire engagement.
What you get to do every day
Organize and route incoming telephone calls
May support business development and client referral goals by actively cross-selling and referring customers
Retrieve and oversee the sending of written business communications
Contribute accurate, friendly customer service in a timely fashion Requirements - 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Ability to communicate verbally and in writing effectively throughout all levels of the company
Supportive, positive attitude with a professional demeanour applied to all tasks
- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Basic knowledge in computer software programs and office equipment
Microsoft Office experience preferred
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Solid understanding of Answering Inbound Calls
Financial Services experience required
Strong familiarity with Administrative Assistance
Ability to interact effectively with internal and external partners and clients/customers
Excellent problem-solving skills
Customer service and office administrative skills
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.