Robert Half Corporation Jobs

Description

We are offering an opportunity for a Customer Service Representative at a Global Company to join our client near Des Plaines, Illinois. The role involves serving customers by providing product and service information, resolving issues, maintaining customer records, and contributing to team effort by accomplishing related results as needed. This role requires a proactive, communicative individual with a strong background in customer service that can provide white glove service. Hours are from 7:30am-4:00pm and have excellent benefits!

Responsibilities:

• Serve customers by providing detailed product and service information and efficiently resolving any issues or problems they may encounter.

• Take responsibility for opening customer accounts by recording account information.

• Ensure customer records are accurately maintained by updating account information regularly.

• Address and resolve product by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Utilize skills such as Answering Inbound Calls, Customer Service, Data Entry, Email Correspondence, Order Entry, and Track Shipments

• Contribute to team effort by achieving related results as needed.

Requirements

• Proficient in answering inbound calls and managing inbound-outbound calls

• Demonstrated experience in providing high-quality customer service

• Ability to perform data entry tasks accurately and efficiently

• Skilled in email correspondence, with strong written communication skills

• Experience with order entry and tracking shipments

• Proficiency in Microsoft Excel and Microsoft Word

• Familiarity with Magento Ecommerce platform

• Understanding of Business-to-business (B2B) and Business-to-business to Consumer (B2B2C) operations

• Ability to work in a team-oriented environment and adapt to changing business needs

• Excellent problem-solving skills and the ability to make decisions under pressure

• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills

• High attention to detail and ability to multitask effectively

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .