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Robert Half Customer Service Representative in Rosemont, Illinois

Description This Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you, if you're looking for work in the Media field. We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. If you're looking for a long-term contract / temporary position in Rosemont, Illinois, this Customer Service Representative opportunity could be for you!

Your responsibilities

  • Deliver outstanding, friendly customer service in a timely fashion

  • Receive and place telephone calls

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Retrieve and oversee the sending of written business communications Requirements - Proficient with diversified computer software and systems

  • Customer service and office administrative skills

  • Hands-on knowledge of MS Office Suite

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Positive attitude and an engaging businesslike approach

  • Customer service experience highly desired

  • Proficiency in call centers

  • Call center experience

  • Proven knowledge of Resolve Customer Service

  • Foundational knowledge in Call Center Customer Service

  • General familiarity with order entry

  • Well-founded grasp of Customer Support

  • Command of Call Center Customer Service

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Excellent written/verbal communication and organizational skills

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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