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Robert Half Application Support Analyst in Sacramento, California


Seeking an Application Support Analyst to support a large claims processing system! As an Application Support Analyst, you will perform escalated analysis, troubleshooting, testing and documentation in supporting insurance agencies and business partners for multiple applications. In this role, you will execute complex SQL scripts, analyze SQL statements, perform data analysis and test. You will log, track, and investigate support tickets and enhancement requests from support teams. The Application Support Analyst also performs testing of software tickets and deployment packages in various environments. Work with third party vendor to ensure defects are addressed in a timely manner. This is a customer facing role via phone, email and chat so excellent skills in communication and customer service are critical.



Must have a minimum of 3+ years of Application Support in an enterprise environment with hands on SQL query, SQL scripting, system support, testing, documentation, and exceptional communicatin and customer service skills.

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