Robert Half International Call Center Lead / Sr. Customer Service Representative in SAINT LOUIS, Missouri
Description Robert Half has an immediate need for a Call Center Lead / Sr. Customer Service Rep. for a client who is located in the Sunset Hills, MO area. This is an onsite, full-time, contract-to-full-time opportunity. The Call Center Lead / Sr. CSR MUST be able to work independently and have a flexible schedule as he/she may be required to work later hours and/or weekends from time to time. This position will start off as an onsite position but may have some flexibility for remote support during those weekend hours.
Responsibilities will include but not limited to:
Reports to Customer Care Manager
Assists with overseeing and providing support to a small Customer Care team (approx. 4-6 members)
Delegation responsibilities to ensure efficient operations
Respond to escalated customer concerns
Running daily/weekly reports for analysis
Running reconciliations and assisting with claims processing
And other duties as assigned
Above average technical skills as you will be working within multiple programs simultaneously and working on multiple screens
Outgoing personality that is friendly, can stay calm under pressure
Multi-tasking abilities is a MUST
Intuity mindset, problem-solver, and forward thinking are key components for this position
Strong time management skills
Microsoft Office Suite (Word, Excel, Outlook)
If this sounds like a position for you, please apply today. Requirements Call Center Operations, Call Center Customer Service, Prior Call Center, Leadership, Leadership Skills, Customer Service, Resolve Customer Service, Dispute Resolution, Conflict Resolution, Complaint Resolution, Microsoft Office Suites, Microsoft Excel, Microsoft Word, Microsoft Outlook, Interpersonal Communication, Interpersonal Skills, OpManager, Conflict Management
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.