Robert Half Customer Care Manager in Saint Louis, Missouri
Description Andrew Kniepmann at Robert Half is recruiting for a Customer Care Manager for an organization in St. Louis, Missouri on a direct hire basis. The Customer Care Manager is tasked with efficiently running the department to enhance customer satisfaction and retention. Responsibilities include providing superior service, creating engaged customers, and recommending policies for efficient order processing. The role involves supervising staff, training them for excellence, and staying updated on industry developments. The manager analyzes data to identify service levels and areas for improvement, providing departmental reporting to management. Qualifications include proficiency in Microsoft Office, and proven experience in customer care management, with expertise in management techniques and customer service tools. This role is 100% onsite and the annual salary is up to $85K. If interested, please apply today! Requirements Customer Service, Team Management, CRM, De-Escalation, Resolve Customer Service
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.