Robert Half International Help Desk Analyst I in Saint Paul, Minnesota
We're looking for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Healthcare, Hospitals, Social Assistance field. This may be the Help Desk Analyst position for you, if you have strong problem-solving skills and a passion for making effective change within an organization. You will have the chance to support users in person as well as remotely, but will require travel around the Twin Cities to various locations. This Help Desk Analyst role is based in the Saint Paul, Minnesota area and is a long-term temporary-to-full-time opportunity. if you are interested in this opportunity, please reach out to Amanda Hennek with Robert Half Technology at 612-359-4960 or via e-mail at firstname.lastname@example.org
Your responsibilities in this role
Independently investigate and implement solutions to technical issues
Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
Identify recurring technical issues and propose solutions to address the root of the problems
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Experience in user administration and bug fixing in a client server environment
Solid understanding of Microsoft
Background in installing and configuring operating systems, networked and local printers, and business applications
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Firm grasp of basic networking concepts
Good understanding of IT support ticketing systems
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Location: Saint Paul, MN
Date Posted: November 19, 2020
Employment Type: Temp to Hire
Job Reference: 02310-0011626217
Staffing Area: Technology u0026 IT