Robert Half Inbound Agent in Salt Lake City, Utah
Great opportunity for an Inbound Agent. The Inbound Agent will be over:
Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details
Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
Ensure that the required changes are made to resolve the queries of the customers
Collect payments or deposits, determine service requested charges or arrange billings
Draft contract forms, issue orders of service discontinuance, make changes of address records using computers, etc.
Refer unresolved and pending customer grievances to the concerned departments for further investigation
Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services
Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills
Analyze disputed merchandise along with provided original information and requisitions from invoices
Recommend modifications in shipping, packaging, service, products, billing procedures and methods to prevent further issues
Solicit sales of new merchandise and services
Review policies and terms to ensure they resolve the issues as per the regulations.
Acquire and analyze all relevant information to evaluate validity of complaint and identify the possible causes.
In case of any product, they follow up claims' adjustment with sellers, approve or disapprove the dealer's claim or investigate whether the claimed parts are defective or no
Proven experience in customer service
Knowledge of Microsoft Office products (Word, Excel, Outlook)
Robert Half is the world's leader in professional talent solutions for office support jobs, focusing exclusively on the contract and contract-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our Talent Solutions Professionals connect with thousands of hiring managers in North America every week to find you office support job opportunities. We evaluate all of our office contracts' skills and match them with the needs of top employers in their area.
An Equal Opportunity Employer M/F/Disability/Veterans.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.