Robert Half Corporation Jobs

Description

Our client is in need of a Contact Center Agent in San Antonio, Texas, within the Financial Services industry. As a Contact Center Agent, you will be at the forefront of customer interactions, providing exceptional service across various platforms, including phone calls, online messaging, and chat.

Responsibilities:

• Respond promptly and accurately to incoming customer inquiries and issues via phone calls, online messaging, and chat.

• Utilize your strong administrative skills to navigate computer systems and databases, access customer information, and provide precise solutions.

• Ensure a consistent and positive customer experience by managing interactions across multiple channels, such as phone calls, online messaging, and chat.

• Identify customer needs and concerns, troubleshoot issues, and implement effective resolutions.

• Escalate complex problems to the relevant internal teams, ensuring that you follow up for a timely resolution.

• Use your experience in call center operations to provide excellent service, enhancing customer satisfaction and loyalty.

• Document customer interactions with attention to detail and maintain detailed records for future reference.

• Collaborate with team members and other departments to share knowledge and improve service quality.

• Leverage your skills in Microsoft Office Suites and Microsoft Excel to manage and organize data effectively.

• Handle high-volume data entry tasks in a fast-paced call center environment.

Requirements

• Minimum of 3 years of experience in a detail-oriented setting, preferably in financial services or contact center roles

• Bilingual and proven expertise in Call Center Customer Service and Customer Service

• Proficiency in using Customer Service Software

• Demonstrated ability to resolve customer service issues effectively

• Familiarity with Banking Services, particularly Commercial Banking and Financial Services

• A strong focus on enhancing Customer Experience

• Administrative skills to manage tasks efficiently

• Experience in Call Center operations, preferably in high volume and fast-paced environments

• Understanding of Call Center Metrics and their importance in performance evaluation

• Capability to handle Direct Phone Calls and Inbound Telephone Calls professionally

• Experience with Multi-line Phone Systems

• Proficiency in Computer Data Entry, preferably in high-volume data entry environments

• Working knowledge of Microsoft Office Suites, particularly Microsoft Excel

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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