Robert Half Corporation Jobs

Description

We are offering an opportunity for a Desktop Support Analyst in the banking industry, located in San Antonio, Texas. As a Desktop Support Analyst, you will provide high-quality service and support to end users, both remotely and at their desks. You will be expected to have experience in IT environments and be able to handle a dynamic work environment.

Responsibilities:

• Record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.

• Provide remote access via IT service desk tool for end users.

• Utilize your experience with Active Directory and O365.

• Provide hands-on support to internal staff, maintaining hardware/software support.

• Leverage internal and external resources such as knowledge bases, manuals, support sites, and vendors to answer questions and resolve issues.

• Ensure consistent high-quality service and support to end users.

Requirements

• Proven experience in desktop support or a similar role.

• Proficiency in Active Directory management and deployment.

• Familiarity with Service Desk Ticketing systems.

• Strong analytical and problem-solving abilities.

• Exceptional communication skills, both verbal and written.

• Ability to work under pressure and manage multiple priorities.

• Excellent customer service skills and a customer-centric approach.

• Knowledge of various operating systems including Windows, MacOS, and Linux.

• Ability to troubleshoot hardware, software, and network issues.

• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate would be advantageous.

• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.

• Strong sense of discretion and confidentiality required.

• Ability to work independently and as part of a team.

• Willingness to keep up with advancements in the field of technology.

Call today for Immediate Consideration!

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .