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Robert Half Bilingual Benefits CSR in San Diego, California

Description Robert Half is looking for someone who loves building solid customer relationships for a Customer Service Representative position in the growing Customer Services industry. If you're looking for work as a Customer Service Representative and are articulate and highly-skilled, we could have an excellent career opportunity for you. This could be the short-term contract / temporary to hire Customer Service Representative position you're looking for, if you can work in San Diego, California! If you like the idea of working in a dynamic, rapidly-changing call center, this position could be for you.

Your responsibilities

  • Offer friendly, accurate customer service in a timely fashion

  • Manage incoming telephone calls

  • Receive and send written business correspondence

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - Supportive, positive attitude with a professional demeanour applied to all tasks

  • Strong Microsoft Office skills

  • 1+ years of past relevant experience

  • Superior Customer Service experience

  • General familiarity with Verify Benefits

  • Strong familiarity with Resolve Customer Service

  • Command of Call Center Customer Service

  • Background working with Verify Insurance Benefits

  • Practical knowledge of Veterans Benefits

  • Bilingual marketing experience

  • Demonstrated knowledge of explanation of benefits (EOB's)

  • Customer service experience highly desired

  • Adeptness in Dental Benefits

  • Vision Benefits experience highly preferred

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Proven computer skills

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Excellent customer service and office administrative skills

    • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Excellent verbal, written, and social skills

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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