Job Information
Robert Half Bilingual Customer Service Representative in San Diego, California
Description
Our client is a customer-focused organization dedicated to delivering exceptional service and building strong relationships. They are seeking a Bilingual Customer Service Representative to join their team and provide outstanding support to a diverse clientele in a fast-paced environment.
The Bilingual Customer Service Representative will serve as a key point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires fluency in both English and Spanish, excellent communication skills, and a passion for helping others.
Key Responsibilities:
Customer Support: Respond to customer inquiries via phone, email, and chat in both English and Spanish
Issue Resolution: Address customer concerns promptly and effectively, ensuring satisfaction.
Product Knowledge: Develop a deep understanding of the company’s products and services to provide accurate information to customers.
Data Entry: Update and maintain customer records in the CRM system with a high degree of accuracy.
Team Collaboration: Work closely with other departments to resolve customer issues and improve processes.
Upselling and Retention: Identify opportunities to offer additional products or services that meet customer needs.
Feedback Collection: Gather customer feedback to share with management for service improvement.
Requirements
Fluency in English and Spanish is required (spoken and written).
Proven experience in customer service or a related role.
Strong interpersonal and communication skills.
Excellent problem-solving abilities and a customer-first attitude.
Proficiency in Microsoft Office Suite and CRM systems
Ability to multitask and prioritize in a fast-paced environment.
High school diploma or equivalent required; some college coursework is a plus
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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