Job Information
Robert Half Bilingual Customer Service Representative in San Diego, California
Description
Our client is recognized for delivering superior customer service. They are seeking a Bilingual Customer Service Representative who can communicate effectively in English and Spanish to join their dedicated team. The successful candidate will be adept at providing consumers with superior customer service and a positive interaction with the brand.
Job Responsibilities:
Manage large volumes of customer queries via calls, emails, or chats in both English and Spanish
Understand customer needs and provide suitable solutions, ensuring each interaction results in high customer satisfaction.
Maintain a deep understanding of products and services to handle questions and complaints efficiently.
Work with the customer service team to develop proper and effective customer service procedures, policies, and standards.
Record interactions with customers and maintain customer records.
Provide feedback, recommendations, and reports on customer service insights and trends.
Requirements
Proficiency in English and Spanish
Proven customer support experience or experience in a similar role.
Good understanding of customer service practices.
Excellent communication, listening, and interpersonal skills.
Ability to stay calm when customers are stressed or upset.
Proficient in the relevant computer systems, applications, and equipment.
Education and Experience: High School Diploma, General Education Degree, or equivalent. Experience in customer service roles is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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