Robert Half Customer Service Representative in San Diego, California
As a REMOTE Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients and customers, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone or providing assistance through webchat conversations and email.
During our busy season you will be expected to work a 40-hour week and overtime when requested. During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.
This is a seasonal role; however, we ask our high performers to remain with us to assist on other clients and offer the top performers a full-time opportunity. Candidates will be working remotely but they must be local to pick up equipment.
Answer phone calls and webchats to assist customers with any problems
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Maintain and document complete and accurate call and case notes in a professional manner
High School Diploma / GED
Excellent customer service skills
Attention to detail
Experience with Microsoft Office Tools
Experience working in a call center or customer service role
Bilingual in Spanish is a PLUS
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.