Job Information
Robert Half Customer Service Representative in San Diego, California
Description
As we continue to grow, we are seeking a friendly, professional, and detail-oriented Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, a patient and empathetic demeanor, and a strong ability to multitask.
Key Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Issue Resolution: Handle and resolve customer complaints and issues efficiently, escalating when necessary.
Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information to customers.
Order Processing: Assist customers with order placement, tracking, and modifications.
Record Keeping: Maintain detailed and accurate records of customer interactions and transactions.
Follow-Up: Conduct follow-up communications with customers to ensure their issues are resolved and they are satisfied with the service.
Team Collaboration: Work closely with other departments to address customer needs and improve service processes.
Feedback: Collect and provide feedback from customers to help improve products, services, and customer experience.
Requirements
Qualifications:
Education: High school diploma or equivalent required; associate degree or higher preferred.
Experience: Minimum of 1-2 years of experience in a customer service role.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office Suite and CRM software.
Ability to manage multiple tasks and prioritize effectively.
Strong interpersonal skills and a customer-focused mindset.
We look forward to welcoming the next valuable member of our team to help us provide exceptional service and support to our customers!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .