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Robert Half International Call Center Customer Service in San Fernando, California

Description If you love building solid customer relationships, this Customer Service Representative position via OfficeTeam in the growing Non-Profit industry might be for you. If you're articulate and highly-skilled, this Customer Service Representative position could be an excellent career opportunity for you! This Customer Service Representative job is short-term temporary, and located in San Fernando, California. This position is perfect for candidates looking to work in a dynamic, rapidly-changing call center.

Responsibilities

  • Manage and place incoming telephone calls

  • Retrieve and oversee the sending of written business communications

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

  • Deliver outstanding, friendly customer service in a timely fashion Requirements - 2+ years of past relevant experience

  • Ability to recognize, evaluate, and resolve problems effectively

  • Excellent customer service and office administrative skills

  • Microsoft Office knowledge required

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Comfort and confidence when interacting with internal and external partners and clients/customers

  • Deep understanding of High Volume Call Center

  • Expertise in Call Center Customer Service

  • Solid understanding of call centers

  • Strong communication and social skills

  • Supportive, positive attitude with a professional demeanour applied to all tasks

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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