Robert Half International Customer Onboarding Specialist in San Francisco, California
We are looking to hire a Customer Onboarding Associate with strong interpersonal, problem-solving, and organizational skills whose mindset is always customer-first. In this role, you will execute on the customer support and service functions for our customers, keep up-to-date documentation on ongoing support issues, and use your first-hand experience to help develop insights and solutions to improve customer satisfaction. The Associate will play a big role in creating and implementing the processes, systems, and infrastructure that boost subscriber satisfaction, time to resolution, and efficiency of resolution.
Respond to customer inquiries and technology maintenance issues.
Work with external vendors and internal teams to resolve issues and meet and exceed subscribers' expectations.
Provide/facilitate customer training and onboarding to technology platforms and/or the installed efficiency equipment.
Serve as a customer advocate to identify changes to workflows to increase efficiency of various internal teams to improve the quality of services delivered to customers.
Be able to handle first level questions with top notch customer service, and identify when to escalate complaints as needed to senior management for resolution.
Develop proficiency in a multitude of our IoT partner platforms in order to provide preliminary support and trouble-shooting for these systems.
Communicate with the customer during and after installation, collecting and processing deliverables from the customer, including delivery confirmations
Maintain a positive, empathetic and professional attitude toward subscribers at all times, and respond promptly to subscriber inquiries.
Create and maintain documentation of subscriber interactions, transactions, comments and complaints.
Help improve Customer Support by evaluating processes and proposing iterative improvements.
Enhance Customer Support productivity by simplifying processes, helping to implement new tools.
Please reach out to Derek Feldshuh for more information
-3+ years of experience in customer success or project management
-Experience with Excel, Google Suite
-Strong communication skills
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.