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Robert Half International Customer Service Representative in San Francisco, California

Description

Robert Half is currently looking for a Customer Service Representative to join a well known healthcare company in San Francisco. This Member Experience Associate will provide personalized advice and help members navigate the insurance industry with a high-touch, customer-centric experience.

If the below responsibilities and requirements interest you, please send your resume to Nwamaka at: nwamaka.ofodu@roberthalf.com.

Responsibilities include:

● Help members navigate the healthcare system

● Provide customers a seamless onboarding experience from the minute they first contact support

● Educate, recommend, and enroll customers in health insurance and ancillary coverage

● Handle contacts in a courteous, friendly, and professional manner while utilizing active listening skills and stellar grammar

● Respond to members with knowledge and deep empathy

● Quickly identify and resolve issues for members when transactions and experiences don’t go exactly as planned

Requirements

● Must have current Health & Accident Insurance Agent License in your resident state

● Must pass a fingerprint background check (will be dealing with sensitive information)

● Possess a solid understanding of health insurance and how the healthcare industry works, including Healthcare.gov and the Affordable Healthcare Act

● Punctuality and consistent work attendance and schedule adherence.

● Extraordinary verbal and written communication skills with a natural finesse for putting people at ease

● Patience, empathy, and a unique ability to manage stress

● Superb organization, multitasking, and prioritization skills

● Ability to make sound decisions independently and in high pressure situations

● Tech savvy: aptitude in Windows and MacOS, proficient using basic office software tools (MS Office, Google Sheets, Google Docs, etc.), ability to pick up new technology quickly

● Sufficient knowledge of iPhone and/or Android phones to be able to give members “How to” instructions

● Experience working in a customer/client-facing role in a high-performing, customer-focused organization

● Knowledge of ancillary insurance products (preferred)

● Have worked as / prepared your own taxes as a 1099 before or basic familiarity with the individual tax return (preferred)

● Experience using cloud-based customer support software (e.g. Zendesk) and CRMs, with a focus on using technology to streamline customer support and sales operations (preferred)

● Bilingual - Spanish is a plus!

OfficeTeam, a Robert Half company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: San Francisco, CA

Date Posted: October 15, 2020

Employment Type: Temporary

Job Reference: 00416-9502658435

Staffing Area: Office u0026 Administrative

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