Robert Half International IT Support Engineer in San Francisco, California
Candidates with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users will be excited about Robert Half Technology's Desktop Support Technician role. This position is ideal for self-starters with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is long-term temporary in nature and is based in the San Francisco, California, area.
Essential Job Functions
Provide computer desktop support in accordance with established policies and procedures
Interface regularly and effectively with ticket submitters
Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Rectify computer problems, and suggest appropriate action/solutions
Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
Match hardware repairs with the appropriate vendors
-Build MacOS and Windows workstations
-Manage services and applications like Office 365, OKTA, Zoom Conferencing
3+ years of desktop support or other related experience
Experience with technical support tools like JIRA Service Desk
Mac OS X experience
Command of MS Windows 10, MacOS, and Mobile devices
Google Suite experience highly desired
Strong familiarity with Active Directory
-Experience with video conferencing tools like Zoom, WebEx etc.
-Exceptional customer services and punctual response time
- Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
-Experience with firewall, VPN, Wi-Fi Access Point management
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.