Job Information
Robert Half Customer Service Representative in San Jose, California
Description We are seeking a Customer Service Representative to join our team based in San Jose, California. You will play a crucial role in assisting customers, ensuring they are properly guided, and maintaining a smooth flow of operations. This role also includes data entry tasks and utilizing various Microsoft tools for efficient record-keeping. This is a short-term contract employment opportunity.
Responsibilities:
• Provide assistance to customers, ensuring they are directed appropriately
• Respond to and manage inbound and outbound calls effectively
• Provide top-notch customer service, resolving customer inquiries efficiently
• Maintain and update customer records in the database accurately
• Process customer-related data entry tasks promptly and accurately
• Utilize Microsoft Excel and Microsoft Word for various tasks as needed
• Manage email correspondence professionally and timely
• Ensure accurate order entry and scheduling of appointments
• Monitor customer accounts and take necessary actions as required
• Maintain a customer-centric approach in all interactions and tasks. Requirements • Proficiency in Microsoft Excel and Microsoft Word is necessary for this position.
• Previous experience in Customer Service is beneficial but not essential.
• Strong Data Entry skills are required.
• Ability to handle both Inbound and Outbound Calls.
• Experience in a Call Center Customer Service environment is a plus.
• Excellent Email Correspondence skills are needed.
• Ability to efficiently Schedule Appointments is essential.
• Proficiency in Order Entry is required.
• Must have excellent communication skills, both verbal and written.
• Ability to work in a team environment and collaborate with other team members.
• Flexibility to work in shifts and during weekends if necessary.
• Strong problem-solving skills and ability to handle customer complaints effectively.
• High school diploma or equivalent is required, higher education is a plus.
• Ability to handle stressful situations and remain calm under pressure.
• Excellent organizational skills and ability to multitask.
• Must maintain a professional demeanor at all times.
• Ability to learn new software and systems quickly.
• Must be reliable and punctual.
• Strong attention to detail is required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .