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Robert Half Help Desk Analyst II in San Leandro, California


Robert Half has a fantastic opportunity for a talented Help Desk Analyst II. In this role, the Help Desk Analyst ll will be responsible for providing technical support to end users, troubleshooting computer, software, and network issue. The Help Desk Analyst ll will also be responsible for collaborating with other IT teams to resolve complex issues. This Help Desk Analyst ll role is a temporary/ contract opportunity located in San Leandro, Ca.


• Respond to end user inquiries via phone, email, and chat, providing timely and effective technical support.

• Investigate and resolve computer, software, and network issues, ensuring minimal disruption to end user operations.

• Escalate issues to other IT teams as needed, working collaboratively to find solutions.

• Document all support tickets and resolutions, maintaining a thorough record of technical issues and their solutions.

• Stay up-to-date on the latest IT technologies and trends, applying this knowledge to your role.

• Provide training and support to end users, helping them to use IT systems effectively.

• Maintain a positive and professional attitude, representing the team and the organization in a positive light.

• Use your proficiency in Microsoft Windows and Mac OS to troubleshoot and resolve issues.

• Work independently and as part of a team, demonstrating strong problem-solving skills and excellent communication.


• Minimum of 3 years of experience in a similar role within the Government sector

• Proven experience in providing technical support in a Help Desk environment

• Proficient in Mac OS and Microsoft Windows operating systems

• Strong ability to troubleshoot technical issues and provide effective solutions

• Excellent communication skills, both verbal and written

• Proven ability to handle multiple tasks and prioritize effectively

• Strong customer service orientation and ability to build relationships with stakeholders

• Ability to work in a team and contribute to achieving team goals

• Demonstrable problem-solving skills and ability to think critically

• Ability to maintain confidentiality and handle sensitive information with discretion

• Proven ability to work under pressure and meet deadlines

• Must have a high level of attention to detail and accuracy

• Ability to learn new technologies quickly for effective problem-solving.

Submit your resume directly OR call Ivie Smith at (510)379-4166 for immediate consideration for this Help Desk Analyst role. Interviews are being conducted this week.

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