Robert Half International Customer Service Representative in San Rafael, California
Join a team that is dedicated to providing award-winning member service! So dedicated that we were just recognized by JD Power for having the highest customer satisfaction score for the second year in a row. In this exciting role, you will act as a professional insurance agent who can make policy changes and recommendations based on our member’s unique needs. If you have been searching for your forever company with an amazing compensation and benefits package, Wawanesa is the place for you! Let’s get together to discuss how we can get your career started today.
Resolve complex inquiries by analyzing data using multiple information systems and policy/contract manuals to determine proper course of action in a timely manner
Deliver an exceptional and consistent customer experience in a fast-paced contact center environment
Advise and assist customers with making policy and coverage changes and all other service requests while ensuring sufficient coverage for the policyholder
Identify opportunities for upselling and cross-selling of various products and coverages
Complete all transactions in accordance with company policy and PCI compliance
Deliver superior results by achieving individual and departmental goals and objectives
Using Wawanesa information systems, record and document customer interactions, details of inquiries, complaints and actions taken
Retain policyholders through efficient and effective problem resolution and customer service skills
Resolve escalated customer contacts through polite and professional communication
Partner and communicate with other departments to maintain a quality customer experience
Perform other duties as assigned
High School diploma or equivalent required, College degree preferred
Strong computer, phone, typing, grammar, and multitasking skills
Ability to provide an exceptional and consistent customer experience, while balancing efficiency and quality of work
Strong active listening skills
Ability to interpret and comply with company guidelines and procedures
Must maintain high standards of confidentiality by maintaining sensitive information
Ability to adapt to change and perform effectively in a fast-paced environment
Demonstrate flexibility to work various workdays, extended hours, including weekends, nights, and holidays
Ability to identify an issue, determine resolution, and complete action as required
Foster teamwork, positive morale, and open communication
Current Fire and Casualty Broker-Agent or Personal Lines Broker-Agent license required or ability to complete licensing within the first 90 days of employment (if needed, company will provide course training and cover applicable license fees)
Bilingual English/Spanish preferred, but not required.
Previous insurance and or call center experience preferred.
Position requires the ability to lift up to 5 lbs. on a daily basis
Position requires low mobility throughout the branch buildings to meet internal customer demands
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.