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Robert Half International Customer Service Representative in San Rafael, California


Join a team that is dedicated to providing award-winning member service! So dedicated that we were just recognized by JD Power for having the highest customer satisfaction score for the second year in a row. In this exciting role, you will act as a professional insurance agent who can make policy changes and recommendations based on our member’s unique needs. If you have been searching for your forever company with an amazing compensation and benefits package, Wawanesa is the place for you! Let’s get together to discuss how we can get your career started today.

  • Resolve complex inquiries by analyzing data using multiple information systems and policy/contract manuals to determine proper course of action in a timely manner

  • Deliver an exceptional and consistent customer experience in a fast-paced contact center environment

  • Advise and assist customers with making policy and coverage changes and all other service requests while ensuring sufficient coverage for the policyholder

  • Identify opportunities for upselling and cross-selling of various products and coverages

  • Complete all transactions in accordance with company policy and PCI compliance

  • Deliver superior results by achieving individual and departmental goals and objectives

  • Using Wawanesa information systems, record and document customer interactions, details of inquiries, complaints and actions taken

  • Retain policyholders through efficient and effective problem resolution and customer service skills

  • Resolve escalated customer contacts through polite and professional communication

  • Partner and communicate with other departments to maintain a quality customer experience

  • Perform other duties as assigned


  • High School diploma or equivalent required, College degree preferred

  • Strong computer, phone, typing, grammar, and multitasking skills

  • Ability to provide an exceptional and consistent customer experience, while balancing efficiency and quality of work

  • Strong active listening skills

  • Ability to interpret and comply with company guidelines and procedures

  • Must maintain high standards of confidentiality by maintaining sensitive information

  • Ability to adapt to change and perform effectively in a fast-paced environment

  • Demonstrate flexibility to work various workdays, extended hours, including weekends, nights, and holidays

  • Ability to identify an issue, determine resolution, and complete action as required

  • Foster teamwork, positive morale, and open communication

  • Current Fire and Casualty Broker-Agent or Personal Lines Broker-Agent license required or ability to complete licensing within the first 90 days of employment (if needed, company will provide course training and cover applicable license fees)

  • Bilingual English/Spanish preferred, but not required.

  • Previous insurance and or call center experience preferred.

  • Position requires the ability to lift up to 5 lbs. on a daily basis

  • Position requires low mobility throughout the branch buildings to meet internal customer demands

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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