Job Information
Robert Half Background Verification Specialist I (Contract) in San Ramon, California
Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Background Verification Specialist I to join the Background Verification department.
This individual will partner with the Manager, Background Checks to define high level goals and objectives for providing premier customer services support to our internal and external clients. The customer service team will partner closely with the Manager, Background Checks to solution customer service issues and continue to educate our branch partners on background check industry standards, processes and best practices.
What You'll Do
Work closely with customers as a liaison, to identify and assess customers’ (field, corporate service departments and candidate) needs in resolving existing or emerging problems, escalating as appropriate.
Effectively manage large amounts of incoming calls and emails, researching and completing tasks specific to: Field and candidate questions/issues
Point of contact for internal and external clients on background check submission status, issues or questions related to regulatory compliance
Support all elements of background checks including development of new processes, training and program opportunities, improving field communication and improve service levels.
Document and maintain tasks specific to customer service, including processes and policies.
Identify and present solutions to ensure excellent service standards and maintain high customer satisfaction within the prescribed 2 hour service level response time for Background Verifications/Drug Screen/Credit/Health Screen programs.
Build sustainable relationships of trust through open and interactive communication. Take the extra mile to engage customers by proactively seeking feedback to identify improvement opportunities. Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected candidate information.
Perform additional program support activities as presented by management, which could include focus groups, collaboration meetings etc.
Participate as primary troubleshooter, proactively monitor and resolve system/vendor inquires or issues in a timely and professional manner.
Collaborate with other Background Verification team members or corporate department teams to ensure service levels are being met for optimal user satisfaction, and adherence to best practices and government regulations
Ensure that timely and accurate BGC processing meets or exceeds expected business needs and objectives
What You'll Need
AA or equivalent job experience
Previous experience with background checks preferred.
Proficient in MS Office suite (Outlook, Excel and Word).
Ability to learn new systems and applications quickly.
Excellent oral/written communication skills.
Demonstrated time management skills
Understanding of customer service and/or technical support service.
Strong interpersonal skills that will enable this position to work well with key stake holders; team organization skills.
Ability to interact and communicate with customers of varying levels of expertise.
Ability to communicate complex technical information to less-technical users.
Ability to communicate in-depth business processes to technical resources.
Demonstrated customer service abilities.
The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location.
$17.79 - $26.44
Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.
In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.