Job Information
Robert Half Manager, ServiceNow Engineering in San Ramon, California
Who We Are
Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Manager, ServiceNow Engineering to join the Cloud Center of Excellence department.
The ServiceNow Manager will be part of our Enterprise Applications team. The successful candidate will leverage their significant ServiceNow engineering team experience to exercise technical leadership for a team of passionate and fun ServiceNow engineers ensuring timely execution of enterprise solutions. This role will work collaboratively with our IT leaders and business partners across the Robert Half enterprise to strategically plan and prioritize project requests so that we can ensure we support timely, consistent, and quality services.
This role will also be a key player in exposing the enterprise to the capabilities of ServiceNow and how it can be used in areas outside of IT, thereby increasing the use and value of ServiceNow applications and ensuring that it becomes a core Robert Half technology platform.
The successful candidate must be passionate about people and building an open, transparent and empowering culture and organized in execution and communication with high-caliber energy and focus on simplifying the environment.
What You'll Do:
Strategy
Provide vision to business and IT leaders to identify strategic directions requiring systems solutions, define business application requirements, and deliver system and process solutions for those requirements.
Responsible for the stability, quality, maintenance, and enhancements of Enterprise Applications including ServiceNow, Jira, Alfresco, and Planview.
Stay abreast of technology industry trends and best practices.
Partner with the Robert Half Cloud Center of Excellence to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.
Delivery Planning and Execution
Partner with the ServiceNow Operations and BSA/QA teams to provide for the stability, quality, maintenance, and enhancements of ServiceNow applications
Create, prioritize, plan, and execute ServiceNow enhancement/project requests with the ServiceNow Governance Committee.
Reduce development lifecycle by utilizing Agile methodologies.
Technology/Operational/ Risk Control
Provide oversight and leadership to manage multiple complex projects and initiatives that deliver high quality systems on-schedule, on-budget, and to the committed project scope.
Lead integration and synergy between architecture/technology planning and development initiatives, providing direction and decisions in application development to support platforms.
Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment.
Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations.
Leadership
Provides strategic and technical leadership about the implementation of core ServiceNow systems and works closely with others in applications development and technical support to ensure the developed applications conform to enterprise standards.
Actively research future systems solutions by balancing technology innovation, industry trends, voice of the customer and internal business needs.
Manage and develop team cultivating a spirit of one team with shared goals and objectives.
Select, motivate, and retain high performing talent.
What You'll Need:
Bachelor's degree in IT-related field or equivalent years of experience
At least 5+ years of experience in a medium to large-scale enterprise IT capacity
At least 5+ years leading a successful ServiceNow engineering team.
Technical application leadership required
Must have demonstrated the ability to lead, coach and mentor others
Excellent oral and written communication skills.
Must be able to present to all levels of management
The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.
$113,000.00 - $172,000.00
We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com/Resources .
Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.
In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.