Robert Half Purchase & Sales Specialist in San Ramon, California
Description As a Remote Order Administrator, you will be responsible for processing and managing orders received from customers in a remote work environment. Your primary objective will be to ensure accurate and timely processing of orders, from order entry to fulfillment, while maintaining a high level of customer satisfaction. This role requires strong organizational skills, attention to detail, and effective communication abilities.
Order Processing: Receive, review, and process customer orders using company's order management systems and software tools. Ensure accuracy of order details, including product specifications, quantities, pricing, and shipping information. Order Entry: Enter order information into the company's database, ensuring that all required fields are completed accurately. Verify order details with customers, when necessary, to resolve any discrepancies or obtain missing information. Inventory Management: Collaborate with relevant teams, such as warehouse and procurement, to monitor and manage inventory levels. Maintain accurate records of stock availability, backorders, and lead times to inform customers about order status and potential delays. Order Fulfillment: Coordinate with internal departments, such as shipping and logistics, to ensure timely and accurate delivery of orders. Communicate order updates, tracking information, and delivery schedules to customers proactively. Customer Communication: Respond promptly to customer inquiries related to order status, shipping details, product availability, and billing questions. Provide exceptional customer service by addressing customer concerns, resolving issues, and escalating problems when necessary. Documentation and Reporting: Maintain comprehensive and up-to-date records of all orders, including order details, customer interactions, and delivery information. Generate regular reports on order processing metrics, such as order volume, accuracy, and turnaround time, to assess performance and identify areas for improvement. Process Improvement: Identify opportunities for streamlining order processing procedures and suggest improvements to enhance efficiency, accuracy, and customer experience. Collaborate with cross-functional teams to implement process changes and system enhancements. Compliance: Adhere to company policies, procedures, and regulatory requirements throughout the order processing cycle. Ensure compliance with data protection and privacy regulations, handling customer information securely and confidentially This Remote Order Administrator role is a permanent, contract to full-time position. If you are interested and experience in - please apply TODAY! Requirements Previous experience in order administration, customer service, or a related field is preferred. Strong computer skills, including proficiency in order management software, Microsoft Office Suite (Excel, Word), and email communications. Excellent attention to detail and accuracy in data entry and order processing. Strong organizational and multitasking abilities to handle multiple orders simultaneously and prioritize tasks effectively. Exceptional communication skills, both written and verbal, with a customer-focused approach. Ability to work independently in a remote work environment, demonstrating self-motivation and time management skills. Familiarity with inventory management systems and logistics processes is advantageous. Problem-solving skills and the ability to handle customer complaints or challenging situations professionally.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.