Robert Half Relationship Manager in Santa Clara, California
Kenneth Ju of Robert Half is collaborating with an innovative, growing company located in Santa Clara county in their search for a Relationship Manager. This is a fully remote position and a great opportunity to work in a thriving operation where employee engagement is at the forefront.
Ideal candidates will be able to:
Determine strategy for maintaining transformational relationships with your client, with engagements that are ideal for our clients, our people, and our business.
Research, understand, and document your client’s own business strategy and relevant communication needs, to inform your client strategy.
Document your client strategy and communicate it clearly to align and motivate your team and leadership. Lead internal quarterly business reviews (QBRs).
Maintain a twice-yearly 12-month forecast of your team’s revenue and the mix of project types/creative needs.
Execute proactive sales plays/account-based-marketing (ABM) campaigns, architect ideal solutions, and persuade clients to engage us as transformational partners.
Estimate projects accurately. Write compelling, clear, and factually correct proposals and statements of work (SOWs). Collaborate with your team’s Project Management personnel to ensure SOWs have feasible timing, resourcing requirements, and deliverables.
Serve as the leader of your account’s dedicated team. Directly supervise one project manager, and indirectly mentor and champion your team’s creative staff. Use radical candor and active listening to encourage their well-being and professional development.
Understand and monitor your team’s monthly P& L for performance to revenue and profitability targets. Understand what factors you can and can’t control, and make daily decisions that lead to target P& L performance.
Transfer project knowledge effectively to your team’s project management personnel. Ensure everyone on all sides begins each project aligned on deliverables, budget, timeline, and client objectives/expectations.
Be knowledgeable about projects in flight, and ready to help solve problems, escalate issues, wrangle clients, and re-scope projects as needed – prioritizing demands and operating with coolness under pressure. Engage in projects at key milestones and moments, to promote the deep, transformational relationships your strategy requires.
Monitoring project progress to timeline and budget, managing shifts as they occur, and ensuring all team members are aligned on expectations, risks, etc.
Requirements Project Management
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.5461. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.