Job Information
Robert Half Customer Service Representative in Santa Fe Springs, California
Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Santa Fe Springs, California. The role primarily involves processing customer orders, maintaining customer databases, coordinating with internal departments, and providing exceptional customer support. This role falls within the fast-paced and dynamic industry and requires the use of various MRP systems and software like QuickBooks.
Responsibilities:
• Ensure the accurate and timely entry and processing of customer orders.
• Maintain and regularly update customer order databases, ensuring the information is complete and accurate.
• Work closely with internal teams such as production, shipping, and inventory management to guarantee smooth order processing and fulfillment.
• Deliver exceptional customer support through various communication channels such as phone and email, addressing inquiries and resolving issues to ensure customer satisfaction.
• Manage and regularly check inventory levels to ensure product availability.
• Use QuickBooks software for various tasks such as invoicing, billing, and keeping financial records.
• Assist in the creation of reports related to order status, inventory levels, and customer feedback.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.
• Utilize MRP systems for tasks such as order entry and inventory management. Requirements • Proficiency in Material Requirements Planning (MRP)
• Experience with MRP ERP System
• Knowledge of MRP Inventory management
• Familiarity with MRP System operations
• Ability to handle Order Entry tasks efficiently
• Proven experience in Customer Support
• Previous experience in a Call Center environment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making skills
• High level of accuracy and attention to detail
• Ability to multitask and manage time effectively
• Excellent customer service and relationship-building skills
• Ability to handle stressful situations and remain calm under pressure
• Computer literacy and familiarity with CRM systems
• Willingness to learn and adapt to new technologies and systems.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .